FAQ

Schedule Appointment

Q: Are appointments Mandatory?

A: Yes, we are in shop by appointment only. This allows each bride to have a relaxed one on one experience, our undivided attention, a no pressure atmosphere and the entire shop to herself and her group. We are currently unable to accommodate walk-ins.

Q:What is the average price range of the gowns?

A: Our gowns range from $1800-$3000, most being from $2000-$2500. 

Q: What is the largest sample size you carry? 

A: We carry gowns bridal size 8-22, however all gowns are orderable in sizes 2-28 and select gowns are available in sizes 0-30. Clamps and panels are used to adjust the fit of in-shop samples as best as possible when trying on gowns. Size ordered is determined by measurements taken after saying yes to the dress.

Q: Who should I invite with me?

A: Anyone who is special to you is special to us! However, we are an intimate boutique and only have room to host the bride and eight guests maximum. We suggest that you only invite your nearest and dearest people who will uplift and support you on such a special day, bringing large groups tends to become overwhelming with opinion and can cause the bride undue stress. In addition, to best keep the focus on the bride, we ask that guests do not bring infants, toddlers, or small children to the appointment. It is the brides moment to be the star of the show! For brides who might feel overwhelmed by a large group of opinions, but still have a lot of people they want to feel involved, a good alternative to bringing a large group shopping for “the” gown is shopping by yourself or with a very intimate group of friends/family then bringing a larger group to see the gown you chose after you’ve said yes! 

Q: Do you sell MOB/MOG, bridesmaids/, or flower girl dresses?

A: We currently only sell bridal gowns and limited bridal accessories and jewelry

Q: Do I have to have a credit  card on file to book an appointment?

A: Yes, a valid credit card must be on file to book an appointment, but you will not be charged for an appointment except in the case of non-cancellation of a confirmed appointment.

Q: What is average turnaround time?

A: For the most stress free time line, plan on ordering 9-12 months prior to your wedding date. Gowns take 4-7 months to arrive in shop and seamstresses request 2-3 months to work on the gown. A bride must have at least 8+ months until her wedding date to be able to shop new order gowns with us. Select gowns may be rush ordered with only 6-7 months left until the wedding, but they may require up to a $300 rush fee imposed by the designer. Select store sample gowns are available for purchase off the rack for brides on a tight timeline, please direct message us at @bridalsbymadison on Instagram or Facebook.

Q: What if I change my mind?

A: We do not offer cancellations, transfers, returns, exchanges or refunds on any orders, new or worn gowns, or accessories for any circumstance. Because gowns are cut to order for each bride through our boutique designers, gowns are always final sale. This is why we reserve two hours of time and the entire shop for each bride, so she can have the time and privacy she needs to make her decision without feeling rushed or pressured. Additionally, since all sales are final and we are unable to issue refunds, if the bride needs additional time, she can always make a comeback appointment to try the gown(s) on again to be sure in her choice prior to purchasing. We want every bride to get married in the gown of their dreams.

Q: How does payment work?

A: Payment is due in full at time of purchase. We accept all major credit/debit cards, exact cash,  as well as checks for new order gowns. Sample gowns must be paid in credit/debit or exact cash as they are taken home same day.